At COACH CRANDALL, we’re committed to creating a professional, respectful, and high-performance training environment for every player. Please review our policies before booking any session, clinic, or program.

Booking & Scheduling

All sessions must be booked in advance through our website or by direct confirmation. Time slots are reserved on a first-come, first-served basis, and your booking is only confirmed once payment (if required) is completed. Please arrive on time and ready to play so you can get the most out of your session.

Cancellation Policy

We require at least 24 hours’ notice for cancellations or rescheduling. Cancellations made within 24 hours of the scheduled session may be subject to a full session charge. Late arrivals will not extend the session time.

Payments & Refunds

All coaching fees must be paid before or at the session, unless otherwise arranged. Packages and clinics are non-refundable but may be transferable with approval. In rare cases where a session must be canceled by us, you will receive a full credit or rescheduled time.

Weather & Court Conditions

Outdoor sessions may be affected by weather or unsafe court conditions. If a session is canceled due to weather, we will reschedule or provide a credit toward a future session. We always prioritize player safety.

Player Conduct

We expect all players to maintain respectful behavior toward coaches, staff, and fellow players. Unsportsmanlike conduct, repeated disruptions, or unsafe behavior may result in removal from sessions without refund.

Junior Player Policy

For junior development sessions, a parent or guardian must complete registration and waiver forms. We aim to provide a positive, supportive learning environment for all junior athletes.

Health & Safety

Players are responsible for their own physical condition and should inform the coach of any injuries or limitations before training. Proper footwear, hydration, and equipment are required for all sessions.

Media & Content

From time to time, photos or videos may be captured during training for coaching analysis or promotional use. If you prefer not to appear in media content, please notify us in writing before your session.

Contact

If you have any questions about our policies, scheduling, or programs, please contact us through our website. We’re here to help you train smarter and play your best.